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How To Solve Foxwell NT510 On 2002 GM C1500 "The address wasn't understood"


Here's experience with Foxwell NT510 scanner on 2002 GM C1500.
Here's our customer's review about foxwell nt510 :
I received Foxwell NT510 at Jun 28 to work on a 2002 GM C1500. It did not come with the GM software installed, since I specified GM for my included 1 free vehicle make. I was asked to register on Foxwelltech.com website and download the program, my Serial number is NV516040XXXXX.
After successfully registered, I find nothing more. When I select the GM software and attempt to install, the website prompts me to click "here" to install a client, which fails to work.   I've included a screen shot and the result of clicking on the "here" prompt.
I have attempted with both windows 7 and windows 10

foxwell-nt510-the-address-wasn't-understood
 
Then, their engineer help set my serial number combine with GM program and then I just need update the device by following update procedure: foxscanner update guide
 
Finally, I figured it out...GM software is loaded. The tool works well. All other features work
Therefore, I think Foxwell NT510 is worth to have one although there are also a little bug, as long as the customer service response fast and help fix it up.