I ordered a NT52 PRO with BMW software. There is no BMW software. Very hard to get support from Tech and even with Sales. At first the Sales told me this NT520 PRO does not support BMW. I think the person that person does not know what he or she is selling. I was referred to some website to download the apps and guides to update. I did all that but the scanner never seem to download or update. So up to now I have no BMW software. I bought this some time ago and have never really made use of it, besides the warranty has expired so I can not return it. This scanner is useless.
Replied by Emilia on Apr 13, 2021
Please update the BMW software first and see if it works. If still not working, please provide the vehicle model and year and the VIN number to check again.
The NT520 pro is the 2018 old model, it cannot support part of vehicles due to the firmware limited. Please kindly note.